Your watch has a worldwide warranty. Find out what you’re covered for…
All listed watches are 100% authentic and come with a warranty.
This is either:
- Our two-year extended worldwide warranty;
- A one or two-year international manufacturer warranty.
We service every brand of watch available on this website.
By providing our own warranty, we can offer authentic watches at discounted prices and protect you against manufacturing defects.
For brands covered by our own warranty:
In the event that your watch requires repair or servicing, send the watch back to us and we will repair it and return to you. You pay only for the shipping charges.
For watches shipped with manufacturer warranty cards:
If, for any reason your local service center cannot repair the watch, send it to us for servicing. In such cases, the two-year extended warranty.
The measures we take to ensure you get what you pay for…
- Each watch is quality inspected before being shipped to you
- An international warranty card is included with your watch
- Send us an email and we’ll analyse your issue. If repair is needed, we’ll ask you to take the watch to the service center or to send the watch to us; then we’ll service it and return it to you.
What’s covered or not covered by your warranty?
Your warranty covers the internal mechanism of the watch.
It does not cover external physical damage, including:
- Water/moisture damage
- Damage to the watch case or glass
- Missing stones or gems (e.g., from the watch face)
- Damage to the watch bracelet/band or straps
- Damage to the crown/stem or finishes
- Damage to clasps/buckles
- Signs of wear and tear to the watch from normal daily use
- Damage to the battery
The warranty does not cover damage under conditions that are not in line with specified manufacturer guidelines, e.g. defects caused by outside force, improper use, or that exceed water resistance guidelines.
Also, note that damage as a result of having the watch serviced by a third party voids our warranty. This is generally easy for our service center to identify and, in such cases, repairs will be charged.
If your new automatic watch is running too fast or too slow or seems to have stopped, do not panic. An automatic watch is an investment of time and effort and unlike quartz watches (battery operated) it may take some time to start keeping good time. This is true especially for lower range automatic watches (i.e. not “chornometers”). For your watch to start keeping good time, the main spring needs to be completely wound first. The way to do that is to use a watch winder or shake and wear the watch continuously. You will have to initiate the watch also by turning the crown in a clockwise direction 40 to 50 times. Like most mechanical devices, a new automatic watch (or a watch that has not been used for some time) has a break-in period that lasts for about a month or so. During this time, your watch is distributing the oil around, and is breaking in its gears. You need to wear the watch or have a winder do the job.
There are some simple steps you can take to regulate your watch as well:
Take the watch off at night and place according to below:
- If your watch is running slow : lay it flat with the dial up.
- If your watch is running fast : lay the watch vertically with the crown downwards.
- If your watch is running too fast: lay the watch vertically with the crown up.
If you watch is still running fast or slow by a large margin the most likely cause is that the mainspring may have gotten itself caught on one of the screws inside the watch. To get it freed up try this: Place the watch on your palm with the crystal down and slap the watch. If this freed up the mainspring it should start keeping good time.
For the watch to have full power reserve it has to be worn for a minimum for 8 hours a day. If you have not worn the watch for a couple of days, please initiate the watch again by rotating the crown clockwise for 30 to 40 times.
If you have given you watch time to settle and tried the above steps it should start keeping good time. You can also take the watch to a nearby watch shop and they should be able to regulate it (or free up the mainspring if it is stuck) for you for a small fee. Since automatic watches need periodic servicing to keep good time, our warranty does not cover periodic servicing of these watches. We really cannot afford to offer low prices on watches + servicing for automatic watches, so if you require servicing within the first 2 years, a nominal fee of USD 20 is charged.